At FizzAid, we strive to ensure our customers are completely satisfied with their purchases. If you need to return an item, please review our policy below:
Online Purchases: Items must be returned within 14 days of delivery.
• Direct Purchases: Items must be returned within 7 days of purchase.
Conditions for Returns:
• Items must be unused, unopened, and in their original packaging, in the same condition as when sold.
• Proof of Payment must be shown.
• Syrups and other consumable products are not returnable due to storage condition uncertainties.
• Sale items are final sale and cannot be returned.
Refunds:
Refunds will be issued in the form of a credit note, which must be used within 120 days from the date of issuance.
Contact Us:
If you have any questions or need to initiate a return, please reach out to our customer service team with your order number and reason for return.